When you can’t draw, erase, or highlight in Notability on iOS

A user wasn't able to draw (with a finger) using the pen tool in Notability. Highlighting and erasing were also not working (just seemed to move the note about in Notability).

We worked with the user on the usual troubleshooting steps (kill the app, do the home–power button reset, make sure iOS and Notability are both updated) to no avail.

The solution that ended up working—double-checking the notes were all backed up, and the uninstalling the app... and reinstalling the app.

13 comments

  1. Click the pencil icon (where you choose the color and width) and click disconnect Apple Pencil. This solved my problem right before I was going to uninstall! Hopefully this helps someone else in my situation…

  2. Yes you are right Mr. Nicholas!!
    “Click the pencil icon (where you choose the color and width) and click disconnect Apple Pencil.”

    It’s working without uninstall the notability app.

  3. Amazingly, in my case, the problem was that the tip of the Apple pencil had become slightly unscrewed. All I had to do was tighten it.

  4. The same solution still works
    Click the 3 dots at the top right(otherwise known as more)
    Click info
    Click Disconnect Apple Pen

  5. A user wasn’t able to draw (with a finger) using the pen tool in Notability. Highlighting and erasing were also not working (just seemed to move the note about in Notability).

    We are not using an Apple Pen. The problem returns after a day or so. We have uninstalled and reinstalled the Notability App several times. Our student’s iPads are up to date.

    1. So yes I have tried doing the disconnect apple pen even though I do not have a pen and it worked like a charm

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