When you can’t draw, erase, or highlight in Notability on iOS

A user wasn't able to draw (with a finger) using the pen tool in Notability. Highlighting and erasing were also not working (just seemed to move the note about in Notability).

We worked with the user on the usual troubleshooting steps (kill the app, do the home–power button reset, make sure iOS and Notability are both updated) to no avail.

The solution that ended up working—double-checking the notes were all backed up, and the uninstalling the app... and reinstalling the app.

2 thoughts on “When you can’t draw, erase, or highlight in Notability on iOS”

  1. Click the pencil icon (where you choose the color and width) and click disconnect Apple Pencil. This solved my problem right before I was going to uninstall! Hopefully this helps someone else in my situation…

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