A user wasn't able to draw (with a finger) using the pen tool in Notability. Highlighting and erasing were also not working (just seemed to move the note about in Notability).
We worked with the user on the usual troubleshooting steps (kill the app, do the home–power button reset, make sure iOS and Notability are both updated) to no avail.
The solution that ended up working—double-checking the notes were all backed up, and the uninstalling the app... and reinstalling the app.
Click the pencil icon (where you choose the color and width) and click disconnect Apple Pencil. This solved my problem right before I was going to uninstall! Hopefully this helps someone else in my situation…
Thank you. So glad I saw your comment. Was so frustrated. Totally works with just a click!!!!
Thanks for the tip. Ir worked like a charm.
Thank you, last time I uninstalled, what a pain this time I disconnected the apple pen and it worked! Again, thank you.
Yes you are right Mr. Nicholas!!
“Click the pencil icon (where you choose the color and width) and click disconnect Apple Pencil.”
It’s working without uninstall the notability app.