Usually when new Acrobat updates come out, I can have clients pull them off the Munki server and install those updates automatically. Randomly, some clients will error out:
installer: The upgrade failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)
installer:%42.031690
installer:PHASE:Preparing for installation…
installer: Package name is Adobe Acrobat DC (18.011.20038)
installer:PHASE:Validating packages…
——————————————————————————
installer: Upgrading at base path /
installer:%97.750000
installer:PHASE:Configuring the installation…
installer:%72.402678
installer:PHASE:Writing files…
installer:PHASE:Running package scripts…
installer:PHASE:Preparing Adobe Acrobat DC (18.011.20038)…
installer:%4.485919
installer:PHASE:Waiting for other installations to complete…
installer:STATUS:
installer:PHASE:Preparing the disk…
At first I thought maybe having the update require a logout might fix that issue, but it doesn’t. The only working solution I’ve found is to delete the Acrobat folder, run installer:%42.031690
installer:PHASE:Preparing for installation…
installer: Package name is Adobe Acrobat DC (18.011.20038)
installer:PHASE:Validating packages…
——————————————————————————
installer: Upgrading at base path /
installer:%97.750000
installer:PHASE:Configuring the installation…
installer:%72.402678
installer:PHASE:Writing files…
installer:PHASE:Running package scripts…
installer:PHASE:Preparing Adobe Acrobat DC (18.011.20038)…
installer:%4.485919
installer:PHASE:Waiting for other installations to complete…
installer:STATUS:
installer:PHASE:Preparing the disk…
sudo managedsoftwareupdate –auto
and then Munki will see that Acrobat is missing and install both Acrobat and the update just fine.Not sure if there’s a less involved way to fix that. And it seems to happen only for a few clients randomly.