Failing Adobe Acrobat DC updates


Usually when new Acrobat updates come out, I can have clients pull them off the Munki server and install those updates automatically. Randomly, some clients will error out:

installer: The upgrade failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)
installer:%42.031690
installer:PHASE:Preparing for installation…
installer: Package name is Adobe Acrobat DC (18.011.20038)
installer:PHASE:Validating packages…
——————————————————————————
installer: Upgrading at base path /
installer:%97.750000
installer:PHASE:Configuring the installation…
installer:%72.402678
installer:PHASE:Writing files…
installer:PHASE:Running package scripts…
installer:PHASE:Preparing Adobe Acrobat DC (18.011.20038)…
installer:%4.485919
installer:PHASE:Waiting for other installations to complete…
installer:STATUS:
installer:PHASE:Preparing the disk…
At first I thought maybe having the update require a logout might fix that issue, but it doesn’t. The only working solution I’ve found is to delete the Acrobat folder, run
sudo managedsoftwareupdate –auto
and then Munki will see that Acrobat is missing and install both Acrobat and the update just fine.

Not sure if there’s a less involved way to fix that. And it seems to happen only for a few clients randomly.


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